General Privacy Information

Nerava Bloom values your privacy and is committed to protecting your personal information in accordance with Swiss data protection laws. This policy outlines how we collect and use data related to your stay and interaction with our services.

2026/01/21 Nerava Bloom Dorfstrasse 22, 3715 Adelboden, Switzerland [email protected]

Definitions

This section explains key terminology used in our privacy policy.

Personal data refers to any information relating to an identified or identifiable individual.
Processing means any operation performed on personal data, including collection, storage, or disclosure.
User means any individual who accesses or uses the services provided by Nerava Bloom.
Service refers to the sanatorium and associated offerings provided at Nerava Bloom.
Cookies are small data files stored on your device to help improve website functionality and user experience.

Data Collection

We collect data either directly from users or automatically when they interact with our services.

User-Provided Data

Data you voluntarily provide while booking, communicating, or using our services includes:

  • Full name and contact details
  • Health information relevant to your stay
  • Payment information to facilitate bookings
  • Preferences for accommodation and wellness programs
  • Emergency contact information
  • Feedback and communication history

Automatically Collected Data

Certain details are gathered automatically to enhance service quality and security:

  • IP addresses and device information
  • Cookies and usage analytics
  • Access times and referring URLs
  • Error and performance logs
  • Location data when enabled
  • Browser type and settings

Data Received from Third Parties

We may receive data from trusted third parties only to the extent necessary for providing our services:

  • Payment processors verifying transactions
  • Healthcare providers sharing necessary treatment updates
  • Technical service providers supporting our website and communications

Purposes of Data Use

The personal data collected is used for the following purposes:

  • Managing reservations and accommodation arrangements
  • Providing tailored medical and wellness services
  • Billing and payment processing
  • Improving user experience and website functionality
  • Communicating essential information and updates
  • Ensuring legal and regulatory compliance
  • Enhancing security and preventing fraud
  • Collecting feedback to improve our services

Legal Basis for Data Processing

Our data processing activities rely on compliance with applicable laws and legitimate interests:

  • Contractual necessity for service fulfillment
  • User consent where applicable
  • Compliance with legal obligations
  • Legitimate interests related to business operations and security

Compliance with Data Protection Regulations

Although primarily based in Switzerland, Nerava Bloom respects internationally recognized privacy principles similar to GDPR:

  • Right to access your personal information
  • Right to rectify inaccurate data
  • Right to data portability
  • Right to erasure under certain conditions
  • Right to restrict processing
  • Right to object to direct marketing and profiling

Use of Cookies

Nerava Bloom uses cookies to optimize website performance and personalize your experience.

We utilize essential cookies for site functionality, analytics cookies for visitor insights, and preference cookies to remember your settings.

Cookies are categorized as strictly necessary, performance, functionality, and targeting cookies based on their purpose.

Users can manage cookie preferences through browser settings or tools provided within our website.

Detailed Cookie Policy

Data Sharing Policies

Nerava Bloom shares personal data only with authorized parties essential to service delivery and compliance:

  • Healthcare professionals for coordinated treatment
  • Payment service providers for transaction processing
  • IT service providers ensuring system performance
  • Regulatory authorities as legally required
  • No unauthorized marketing or sale of personal data
  • Strict agreements govern all data sharing arrangements

International Data Transfers

Personal data may be transferred outside Switzerland only when adequate safeguards are in place, ensuring the same level of protection.

These safeguards include standard contractual clauses and compliance with local data protection regulations.

Data Retention

Personal data will be retained only for as long as necessary to fulfill service purposes and legal obligations.

Account information is kept during the duration of client interactions and thereafter according to retention policies.

Communication records are stored securely to facilitate service and legal compliance.

System logs retained for security monitoring are anonymized or deleted periodically.

Data deletion occurs promptly after retention periods expire or upon valid user request.

Data Security Measures

Nerava Bloom employs technical and organizational measures to protect personal data against unauthorized access, alteration, or loss.

  • Encryption of sensitive data in storage and transmission
  • Strict access controls and authentication protocols
  • Regular security audits and employee training

Your Data Protection Rights

Users have the following rights regarding their personal data:

  • Access and obtain a copy of their data
  • Request correction or deletion of inaccurate or unnecessary information
  • Right to rectification of your personal data if inaccurate or incomplete.
  • Right to erasure of personal data under specific circumstances.
  • Right to restriction of processing in certain cases.
  • Right to data portability, allowing you to receive your data in a structured format.
  • Right to object to processing based on legitimate interests or marketing purposes.
  • Right to withdraw consent at any time where processing is based on consent.

How to exercise your privacy rights

You can submit requests regarding your personal data by contacting Nerava Bloom directly at our main address or through our official communication channels. We respond diligently to such requests while ensuring compliance with Swiss data protection regulations.

[email protected]

We aim to respond to all privacy rights requests within 30 calendar days from receipt. In some cases, an extension may be necessary, in which case we will inform you accordingly.

Marketing communications

Nerava Bloom may send newsletters or promotional offers if you have opted in. You can opt out at any time using the unsubscribe link included in each communication or by contacting us directly.

To stop receiving marketing emails, please click unsubscribe at the bottom of any newsletter or notify Nerava Bloom's support team to remove your information from mailing lists.

Privacy rights of children

Our services are primarily intended for adults, and we do not knowingly collect personal data from children under 16 without appropriate consent. Parents or guardians who believe we have inadvertently collected such data should contact us to request deletion.

Links to third-party websites

Our website may contain links to external sites not controlled by Nerava Bloom. We advise reviewing their privacy policies as we are not responsible for their content or data handling practices.

Changes to our privacy policy

Nerava Bloom reserves the right to update this privacy policy to reflect changes in legal requirements or our operational practices. Updated versions will be posted on our website with the revision date clearly indicated.